Terms & Conditions | Golf Riviera

Terms and Conditions and Privacy Policy

Terms and Conditions

Golf Riviera
TOTAL GOLF TOURS LTD

-Company no. 13074872

-12 Fonthill
Lower Warberry road Torquay
Devon
TQ1 1QP

"We/us" Means Total Golf Tours ltd
"The Event" Means any holiday, accommodation, activity or function organised or advertised by us.
"You" Means the person who has signed the booking form and includes all the people on whose behalf you have signed.
"Supplier" Means the company or person that is holding or providing the event or any part of it.
"Price" Means the total cost of the event.

1. Terms and Conditions
These terms and conditions govern the contract between you and us to the exclusion of all other terms and conditions save for those implied by law, and no variation to these terms and conditions shall be valid unless in writing and signed by you and the company director.

2. Formation of Contract
No contract shall arise between you and us until we have received the deposit payable and we have sent to you written confirmation (This can be in the form of an email) of our acceptance of your booking.

3. Lead Name
The lead name on any booking with us accepts the full responsibility of collecting the full balance payable for the booking and indemnifies Total Golf Tours ltd against any loss from any individual failing to pay within your group. The lead name of the group is also responsible for ensuring that all group members are aware they are bound by our terms and conditions. The lead name is also responsible for the completion of the online guest list on behalf of all persons on the booking. It is understood that those booking via email or telephone agree to, and accept our terms and conditions.

4. Payment & Deposits
A 10% per person non-refundable non-transferable deposit is payable at the time of booking. For group bookings a £200 holding deposit can secure the trip for a group of 12 or more people. You will be required to pay the remaining deposits within 28

days to confirm exact numbers. If you do not pay in this time we will adjust the booking to that of four people which equates to the £200 deposit already paid and the other rooms and tee times will be cancelled.
The final balance is to be paid no less than 56 Days (eight Weeks) before the date upon which your event is due to start.

If you do not make your balance by the due dates given then you shall be deemed to have cancelled the event.
Deposits are used by us to enter into the contractual arrangements on your behalf and are non refundable. Payments can be made by online bank transfers to the Protected Trust Services trust account where upon receipt we will endeavour to place the booking for you at the same price, although this cannot be guaranteed. We will however notify you should there be an increase in price.

5. Cancellation by Us
We may cancel the event or any part of it:
for safety reasons if we or our supplier(s) regard adverse weather conditions or other safety concerns as unacceptable and which cannot reasonably be overcome; If we reasonably believe that you may cause harm or damage to our reputation or to the reputation of our suppliers or to property belonging to our suppliers; If a supplier or suppliers are unable to host the event for any reason; If changes you wish to make to the booking mean it is uneconomical or impractical to hold the event. If we cancel the whole of the event we shall use our best endeavours to rearrange the event on a mutually convenient date, or provide a refund to you of the cost to us of the event. Save as above we shall be under no further liability to you for cancellation of the event or any part of it.

6. Cancellation by You
You may cancel your booking within a period of 14 Days after the initial deposit however this initial deposit is non-refundable. After 14 Days you may cancel your booking however all deposits and (if applicable) any additional payments made to date on the booking are non-refundable. All cancellations must be made in writing from the lead name on the booking. After 7 Days the amount of the cancellation fee is calculated according to the date on which we receive written notice of your wish to cancel. If you cancel with us within 8 weeks of the travel date then it will be a 50% loss of the total cost of the booking. If you cancel with us within 4 weeks of the travel date you will lose 100% of the total cost of the booking.

7. Failure to Provide an Event
If, due to reasons beyond our control, an event is unable to take place due to (but without limitation); closure of premises, the ceases of trading, a change in supplier management, weather restrictions, we will provide you and your group with an alternative event and if this is does not prove possible, a refund to you of the cost to us of the event.

8. Alterations + Surcharges Applied By Us
If due to circumstances beyond our control it becomes necessary to substitute an alternative supplier, or make any other alterations to the event (including accommodation) we shall inform you of the changes as soon as possible. You must pay any additional cost due to such changes. If the changes are, in the view of Total Golf Tours ltd so substantial as to materially alter the event and you are unwilling to accept them then you may cancel the event and we will give a refund of the cost of the event to us. Surcharges may be applicable where an event requires a minimum number of participants to proceed, and the group does not meet this minimum number. This could lead to the cancellation of the event of which we are not held

responsible and alternatives may be offered of an equal or greater value. If this value is greater, then you must pay us the difference in price. If the final number of a group is an odd number, then a single supplement surcharge will apply if the booking or an event (including accommodation) which is number dependent.

9. Alterations made by You
We shall try to accommodate any reasonable changes you wish to make to the event. Alterations and amendment requests should be made with us and not end suppliers and should be made in writing to us by the lead name. Any alterations we deem to be major changes to the event will have an administration fee of £25 per person, and if these fall within 48 hours of travel this will rise to £50 per person.

10. Your Obligations
You shall at all times behave in a safe, responsible and courteous manner; comply with all instructions; regulations and codes of practice issued by us or our suppliers; ensure that you comply with all age restrictions imposed by our suppliers; ensure that you comply with all arrival times, and dress appropriately for the event. If you breach these obligations we may cancel or curtail the event or any part of it and in those circumstances you shall not be entitled to any refund. You shall take out insurance suitable for your needs (including delays for events involving travel by land, sea, or air) before the event.

11. Our Obligations
We shall take reasonable care and skill in arranging the event and comply with all applicable laws in relation to the event; where ever possible, re-schedule the event instead of cancelling or offer a refund to you of the cost to us of the event. All of the photographs and illustrations we use on our website and in literature (including quotations) we send you are for marketing purposes and may not entirely represent the actual products received.

12. Customer Feedback
If you have a problem whilst on your booking then you must contact the appropriate person(s) at the earliest opportunity, for example accommodation / restaurant manager. Unless there is a valid reason why you did not report your problem to the appropriate person(s), we will not consider ourselves liable for those complaints. If they are unable to resolve matters to your satisfaction then you must write to us within 7 days of the conclusion of the event. No complaint will be accepted outside of this time frame thus deeming you fully satisfied with all aspects of the event and the services we have provided to you. We will acknowledge any correspondence within 5 working days and endeavour to deal with the complaint as quickly as possible.

13. Vouchers and promotions
£50 discount vouchers are valid for groups of 8 or more people for a booking combing hotel and golf. Only one can be used per booking.

14. Contracts (Rights of Third Parties) Act 1999
No part of this agreement shall confer on any third party any benefit or right to enforce any terms of this agreement.

15. Jurisdiction
This agreement shall be construed in accordance with the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to deal with any disputes arising between you and us or our suppliers.

16. Changes to these Terms and Conditions
We may need to make changes to these terms and conditions. Any changes can only be made by us and not any third party member. We reserve the right to amend or improve these terms and conditions without prior notification. When it is necessary for changes to be made, we will forward you a copy of these changes and all reservations will abide by the amended terms, with the exception of reservations already made.

The scope of this policy applies only to the actions of Golf Riviera (Total Golf Tours Ltd) and the users with respect to this website. It does not extend to any websites that can be accessed from this website including, but not limited to, any links we may provide to social media websites.

Personal Data Security
Data security is of great importance to Golf Riviera (Total Golf Tours Ltd) and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website.
What Information Do We Collect?
We collect personal information from you when you:
– Register on this web site
– Submit questions to us
– Contact us
– Subscribe for newsletters or marketing messages offered by us
– Enquire via the website

Personal information may include your name, address, email address, date of birth, telephone number or other personal information that may be needed to achieve these purposes.
We will never make our mailing list available to any third parties unless specifically requested by you or in line with the Data Protection Act (e.g. if requested by the police).

This Website may, from time to time, provide links to other websites. Total Golf Tours Ltd has no control over such websites and is in no way responsible for the content thereof. This Policy does not extend to your use of such websites. Users are advised to read the privacy policy or statement of other websites prior to using them.

What do we do with the data collected?
We use the information you have provided to ensure that we provide you with a better and more personalised service. First and foremost your data is kept for internal record keeping and regulation purposes.
We may send newsletters and promotional emails about new products, offers or competitions.
If you proceed with booking a holiday with us, then we will share your information with our partners and suppliers that provide your holiday. These include Protected Trust Services (our trustees who secure your money until your holiday), hotels, transfer companies and golf resorts.
You have the right to ask for a copy of any of your personal Data held by Total Golf Tours Ltd (where any such data is held)

Updating your personal information
You can unsubscribe from our marketing emails and request details of your personal data we hold, please contact us at info@golf-riviera.co.uk

Total Golf Tours Ltd reserves the right to change this Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the Policy on your first use of the Website following the alterations.

Use of cookies
1. Onoccasion,wemaygatherinformationaboutyourcomputerforourservices

and to provide statistical information regarding the use of our website to our advertisers. Such information will not identify you personally – it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever. Similarly to the above, we may gather information about your general Internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer, as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our website and the service that we provide to you. All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website. Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.

Changes to this policy
1. Wemayupdatethesepoliciestoreflectchangestothewebsiteandcustomer

feedback. Please regularly review these policies to be informed of how we are

protecting your personal data.
We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us by email at info@golf- riviera.co.uk.
Version: April 2023